Existing users of either Galaxy Australia or the Bioplatforms Australia Data Portal should consult the existing user support page

FAQs

  • Please check your spam/junk folder. If the email does not appear within [15?] minutes, please contact support for further assistance.

  • Some sensitive or embargoed datasets require specific permissions. You may need to request access to a bundle via the profile page to view this data.

  • Access permissions are updated when you log in. If you have just received approval, please log out and then back in to refresh your permissions.

Further Support

If your issues are not addressed above, please contact the BioCommons Access Helpdesk.