If you are an existing user of either Galaxy Australia or the Bioplatforms Australia Data Portal, please see the ‘migration’-specific information and FAQs on this page - existing user support.

FAQs for all users

Please check your spam/junk folder. If the email does not appear within [15?] minutes, please contact support for further assistance.
Some sensitive or embargoed datasets require specific permissions. You may need to request access to a bundle via the profile page to view this data.
Access permissions are updated when you log in. If you have just received approval, please log out and then back in to refresh your permissions.
Common issues include using an incorrect API key or the wrong script format for your computer.
- API Key: Check your BPA Data Portal profile to ensure you are using a valid API key
- Script format: Ensure that you are using the correct script for your platform (e.g. Python versus PowerShell)

Contact for further support

If you are still having problems, contact the BioCommons Access Helpdesk via email@email.com.

FAQs for all users

I didn’t receive the email to verify my account. What should I do?

Why can’t I access certain datasets?

I was approved for the [Name] Bundle but I still can’t access the data. What is wrong?

My data download is failing. What can I do?

Contact for further support