Existing Galaxy Australia and Bioplatforms Australia Data Portal Users
Preparing for the change
To ensure a smooth transition to the new BioCommons Access ecosystem, please note the following key dates and actions:
Check your email: You will receive a notification [number] days prior to the launch with final reminders.
Shutdown period: To finalise the transition in the systems, both Galaxy Australia and the Bioplatforms Data Portal will be unavailable from [time] on [date] March 2026 until [time] on [date] March 2026.
Go live: BioCommons Access will officially be available from [time] on 25 March 2026.
How to log in for the first time
From 25 March 2026, existing users can log in via the Galaxy Australia website, the Bioplatforms Data Portal, or the new BioCommons Access login page.
Logging in via Galaxy Australia or the Bioplatforms Data Portal
Logging in via the BioCommons Access login page
Enter your credentials
Galaxy Australia users: Enter your current Galaxy Australia username (or email) and password
Bioplatforms Data Portal users: Enter your current Bioplatforms Data Portal username (or email) and password
Users with both accounts: Use your Galaxy Australia username (or email) and password to merge your accounts.
Verify your account
Once you have entered your details, the system will automatically send a password reset link to your email address
Click the link in the email to change your password according to the requirements, which will verify your account.
Access the service
Once confirmed, you will automatically be redirected to the service you were originally trying to access (i.e. Galaxy Australia or the Bioplatforms Data Portal)
If you logged in directly via the BioCommons Access login page, you will be taken to the BioCommons Access portal.
Future logins
For all subsequent visits to any connected service, simply use your username (or email address) combined with your new BioCommons Access password.
Additional support
After you have created your new password and have logged in successfully for the first time, if you are having any issues please view the Support page for further assistance.
Frequently Asked Questions for existing users
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Yes. BioCommons Access supports login via either your registered username or your email address.n text goes here
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To ensure the security of your account, we will require all users to set a new password that meets the updated security requirements. Your old password will allow you to verify your identity when you first log in, but it will not grant you access to the services once a new password has been created.
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Please make sure that you are checking the email address associated with the account. The migration process requires you to click a link sent to your inbox to verify your identity/create a new password.
Check your spam/junk folder for the verification email
If you still cannot access your account, please contact [support] at [email address]
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No. Your data in Galaxy Australia and the Bioplatforms Data Portal will be automatically linked to your new BioCommons Access account once you complete the password reset process.